Resorts World Genting - First World Hotel, Genting Highlands
About the Hotel
Resorts World Genting - First World Hotel is notable for being one of the world's largest hotels, with 7,351 rooms. This hotel is characterized by its three colorful towers, situated in the heart of Resorts World Genting. It offers convenient access to nearby attractions such as First World Plaza and the Skytropolis Indoor Theme Park, making it a significant destination for entertainment and leisure. Its modern amenities and location make it a key component of the Genting Highlands experience.
Location
First World Hotel is located at the heart of Resorts World Genting, approximately 1.5 hours by bus from Kuala Lumpur. Guests can use the Awana or Genting cable cars for direct access to the hotel while enjoying scenic mountain views. The hotel's strategic position enables easy access to its array of entertainment options, including the Genting International Convention Centre.
Rooms
The hotel features a wide variety of room types, catering to every budget. Rooms range from compact options designed for two adults to more spacious suites accommodating larger groups. Many rooms include large windows that provide picturesque views of the surrounding mountains. Automated room assignment and check-in processes contribute to a streamlined guest experience.
Eat & Drink
Dining at First World Hotel includes a diverse selection of over 80 types of cuisine available across two restaurants and a café. The Food Factory offers international dishes and buffet options, while the Lobby Café serves local Malaysian favorites throughout the day. Room service is available, enhancing the convenience for guests.
Leisure & Business
Recreational amenities include a gym, SnowWorld, and an entertainment gaming area that complement the nearby lifestyle mall, SkyAvenue. The hotel also provides a grand banquet hall with a capacity for 2,500 guests, along with various conference rooms suitable for business events. Self-check-in kiosks streamline the process, although some aspects may feel impersonal.
Select your room type
Price and Room Availability Calendar
Getting around
A list of all available modes of transport
Facilities
General
- Non-smoking rooms
- Parking
- Safe deposit box
- 24-hour reception
- No pets allowed
- Baggage storage
- Elevator
- ATM/Cash machine
Sports & Fitness
- Fitness center
- Bowling
Guest Parking
- Electric kettle
Services
- Laundry
Dining
- Restaurant
Business
- Business center
- Meeting/ Banquet facilities
Children
- Children's play area
Spa & Leisure
- Casino
- Karaoke
- Spa & wellness center
- Massage
Room features
- Paid Wi-Fi in rooms
- Sitting area
Bathroom
- Free toiletries
Self-catering
- Electric kettle
Media
- Flat-screen TV
- AM/FM alarm clock
Location
Reviews and Ratings
For my 3 days and 2 nights holiday, I stayed in Tower 1, where the rooms were average in terms of cleanliness, with some dust on the table. The cleaning service did a good job with the toilet, floor, and beds. Tower 3 was noted as nicer and more spacious compared to Tower 1.
The hotel is definitely a gambler's choice with lower-priced rooms, offering basic amenities but very limited space for hanging clothes and towels. The location is fantastic, right in the heart of the city, surrounded by dining and entertainment options, including casinos, and connected to main attractions.
The hotel's location is perfect, connected to main attractions. The rooms, though small for a Deluxe category, are decent. The service is lacking due to long waits and few staff members, but the laundry service is convenient. The dining options provide value for money, especially during breakfast hours. The breathtaking location compensates for the cold weather, with easy access to entertainment but limited restaurant choices. Known for cool weather and gambling, the hotel is a go-to spot for many travelers.
I stayed on the 28th floor of Tower 3, the highest floor of the newer tower. The room had a ceiling fan but no air conditioning. Unfortunately, cleanliness was an issue as I found kid's shoes under my bed. Toiletries like toothpaste and toothbrush, shower gel, and even a trash bin in the restroom were missing.
The hotel feels almost like a massive factory with loads of people checking in and out constantly. The staff seem a bit emotionless, but with over 7000 rooms to handle, I can't blame them. The rooms are tiny, quite dusty, and located near the lift and water dispenser.
The hotel is in a convenient location near dining options and entertainment, though the atmosphere lacks cleanliness at times. The rooms are small but tidy, although basic amenities like toothbrushes are not provided. The service is hit or miss, with helpful staff but some issues attending to guests efficiently. The dining experience varies, with crowded breakfast areas but appealing wood-fired pizza options. The overall facilities meet basic needs but may lack finer details in maintenance.
The hotel offers quite comfortable rooms with a queen-size double bed and a window view of the outside. The rooms are spacious but lack sufficient lighting, although the bathroom and toilet are a bit bigger. The service is a mix of not so friendly and rather new staff. The location is superb and convenient for exploring attractions, especially near casinos and shopping areas. The dining options are ok but a bit on the expensive side. Overall, a value-for-money stay with some room for improvement.
The hotel is conveniently located near Skytropolis and offers easy access to shopping areas. The rooms, although small and facing another building, were exceptionally clean with daily housekeeping. The service at the front self-check-in counter was a bit rude, and ordering breakfast separately might not be convenient. The dining experience at Food Factory without free breakfast was not ideal due to overcrowding, but fresh products were available. Despite the drawbacks, the hotel is very near to attractions like the indoor theme park and Sky Cable Car.
My stay at the hotel had its ups and downs. While the rooms were tiny and lacking facilities, and some dining options closed early, the location was great for accessing nearby attractions like the Chin Swee temple. The service was a mix of handling crowds efficiently and being super nice when attending to guests.
I stayed at the hotel over the weekend and found it to be in a convenient location with plenty of dining and entertainment options nearby. The rooms were lacking basic toiletries and had some noise disturbances, but the hotel's facilities were well-maintained and enjoyable.
The hotel rooms were a bit disappointing due to trash, darkness, and small size, but after upgrading, they remained quite small. The check-in service was slow and troublesome, although the staff member named Wan tried his best to assist. The location was the highlight, being near an indoor theme park and various entertainment options. The dining experience was average but far from the room, and breakfast had limited options. Overall, the hotel has its ups and downs.
My stay at the hotel was a mix of positives and negatives. The room lacked proper ventilation and was quite pricey, but being located in the newer tower was a bonus. The service had some issues with the check-in system and nationality registration, yet laundry service was available. The location was convenient, with various eateries and attractions nearby but seemed slightly underwhelming after renovations. The dining experience offered variety but was not exceptional. Overall, the facilities were satisfactory, though with room for improvement.
Overall, my stay at the hotel was quite satisfactory with some ups and downs. The rooms provided all the comforts that I need, but cleanliness could be improved. The service was friendly but check-in could be more efficient. The location was very convenient, especially for accessing nearby attractions. The dining options were pricey with limited variety.
The hotel offers just enough space for two people in the rooms, and the lighting was adequate. The staff seemed slightly complex but overall satisfactory. Don't expect anything beyond the best room in this hotel. Self-checking in at the kiosk was rushed, and counter check-in incurs a $15 fee, which is unacceptable. Staff was accommodating, yet requesting a bed sheet change appeared to be a challenge. The location seemed promising, with posh malls and trendy eateries nearby, though booking due to high rates was somewhat forceful. Convenient access to the SkyCasino, shopping, and dining district was a plus. Unfortunately, the dining experience was crowded, especially in the mornings without breakfast options. The property offered laundry service. Additional fees may apply for certain services.
The hotel is located at Tower 2, Level 1, which was considerably noisy due to a constant low-pitched drone from machinery nearby. The Deluxe Triple room was very nice, recommended for its cleanliness and proximity to the highland's top. However, the service was unsatisfactory as staff were unfriendly, refusing to address booking issues. The dining experience was average with limited variety. The self-check-in kiosk was convenient but not properly guided. On the positive side, the room was clean and neat, suitable for guests looking for budget-friendly options.