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Resorts World Genting - First World Hotel, Genting Highlands

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From13US$ /night
Check-in
16Apr2025Select date
Check-out
17Apr2025Select date
Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

Genting Highlands, Genting Highlands, Malaysia, 69000
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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Rise Room FWH Room Fix Your Own Bed Buffet Only
Max:
2 persons
17 m² 
Bed options:
2 Single beds
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World Club Room
Max:
2 persons
42 m² 
Bed options:
2 Single beds
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Y5 Deluxe Double or Twin Room
Max:
2 persons
17 m² 
Bed options:
2 Single beds
Shower
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Getting around

A list of all available modes of transport

City Centre
Genting Highlands300 m
Airports
Sultan Abdul Aziz Shah (SZB) 72.0 km
Kuala Lumpur International (KUL) 110.1 km

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

  • Non-smoking rooms
  • Parking
  • Safe deposit box
  • 24-hour reception
  • No pets allowed
  • Luggage storage
  • Lift
  • ATM/Cash machine

Sports & Fitness

  • Fitness centre
  • Bowling

Guest Parking

  • Electric kettle

Services

  • Laundry

Dining

  • Restaurant

Business

  • Business centre
  • Meeting/ Banquet facilities

Children

  • Children's play area

Spa & Leisure

  • Casino
  • Karaoke
  • Spa & wellness centre
  • Massage

Room features

  • Paid Wi-Fi in rooms
  • Sitting area

Bathroom

  • Free toiletries

Self-catering

  • Electric kettle

Media

  • Flat-screen TV
  • AM/FM alarm clock
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Location

Genting Highlands, Genting Highlands, Malaysia, 69000
Map view
street view
Genting Highlands, Genting Highlands, Malaysia, 69000
Nearby
Jalan Major Philip Lim
Genting Highlands
230 m
Theme Park
370 m
Stadium
Arena Of Stars
400 m
Casino
Casino De Genting
230 m
Level 1
The VOID
80 m
Genting Highlands Resort
Genting Highlands Theme Park
250 m
First World Plaza
Skytropolis Indoor Theme Park
70 m
Level T2A
Snow World
60 m
Shopping Area
Genting SkyAvenue
160 m
Casino
SkyCasino
220 m
Genting Highlands
Taman Tema Genting
190 m
Museum
SeniKome Peng Heng
230 m
Restaurants
McDonald's
790 m
Lot F LIM1
Bar B Q Plaza
790 m
Sky Avenue
Paradise Dynasty
790 m
Lot T2-03

Reviews and Ratings

Feedback from previous guests about their experience.
60%
liked the hotel and would stay again
Convenient Location
Nearby Attractions
Poor Cleanliness
Subpar Dining Value
6.0/10
Guest rating
Rooms
6.1
Location
7.8
Service
5.7
Dining
5.5
Guest reviews
6.0/10
based on 17 reviews
3/5 based on 3431 reviews
5.6
5.6/10 based on 5312 reviews
#15 of 24 hotels in Genting Highlands based on Tripadvisor
Sammy
United Kingdom, April  2024
7.8/10

For my 3 days and 2 nights holiday, I stayed in Tower 1, where the rooms were average in terms of cleanliness, with some dust on the table. The cleaning service did a good job with the toilet, floor, and beds. Tower 3 was noted as nicer and more spacious compared to Tower 1.

Rooms
7.0
The rooms were average clean with some dust on the table, but the cleaning service was efficient for the toilet, floor, and beds. Tower 3 offers a nicer and larger stay than Tower 1.
Service
9.0
The service staff, especially Wan, a young Malay man, was incredibly friendly and helpful, making sure all guests had a smooth transaction and resolving any issues promptly. Laundry assistance was provided seamlessly.
Location
8.0
The location was strategically placed with easy access to neighboring places via the underpass, near shopping complexes, Skyworlds Theme Park, and Skytropolis Indoor Theme Park. However, the area around the door was very smelly due to nearby public toilets.
Dining
7.0
Facilities
8.0
The facilities were satisfactory, providing the basic amenities needed for a comfortable stay.
Henry
United Kingdom, April  2024
6.2/10

The hotel is definitely a gambler's choice with lower-priced rooms, offering basic amenities but very limited space for hanging clothes and towels. The location is fantastic, right in the heart of the city, surrounded by dining and entertainment options, including casinos, and connected to main attractions.

Rooms
6.0
The rooms come with real basic amenities, but there is very little space to hang your clothes and towels.
Service
5.0
The service by a very few staff members was lacking, as they did not provide alternatives when facing check-in issues and only assisted with combining single beds.
Location
9.0
The location beats other hotels with its proximity to dining and entertainment options, including Starbucks beside the lobby and being known as a hotspot for cool weather and gambling.
Dining
5.0
Though the breakfast is not included and will cost extra, the hotel offers dining options between 7 am and 9 am.
Facilities
7.0
The hotel offers an artificial method of combining entertainment, food, and accommodation in one location.
Christian
United Kingdom, April  2024
7.4/10

The hotel's location is perfect, connected to main attractions. The rooms, though small for a Deluxe category, are decent. The service is lacking due to long waits and few staff members, but the laundry service is convenient. The dining options provide value for money, especially during breakfast hours. The breathtaking location compensates for the cold weather, with easy access to entertainment but limited restaurant choices. Known for cool weather and gambling, the hotel is a go-to spot for many travelers.

Rooms
7.0
Rooms are small for Deluxe category but decent.
Service
6.0
Long waits due to few staff, but convenient laundry service.
Location
9.0
Perfectly located, connected to main attractions.
Dining
8.0
Value-for-money dining options, especially during breakfast.
Facilities
7.0
Convenient laundry service available.
Richard
United States, April  2024
6.0/10

I stayed on the 28th floor of Tower 3, the highest floor of the newer tower. The room had a ceiling fan but no air conditioning. Unfortunately, cleanliness was an issue as I found kid's shoes under my bed. Toiletries like toothpaste and toothbrush, shower gel, and even a trash bin in the restroom were missing.

Rooms
5.0
The room was located on the 28th floor of Tower 3 with a ceiling fan but lacked air conditioning. Cleanliness was a concern as I discovered kid's shoes under the bed and the absence of basic toiletries and a trash bin in the restroom.
Service
7.0
I was assisted by Wan, a young Malay man who did his best to help everyone and resolve issues efficiently. However, other staff members were not as helpful and seemed indifferent, especially when handling bookings through agencies.
Location
8.0
The hotel's location was convenient, being just a short walk away from the shopping mall, food outlets, casino, and indoor theme park. It was on the 4th level of Sky Avenue, with easy access to Awana Station for RM7 one way.
Dining
5.0
The dining experience was not satisfactory as I felt overcharged at 35RM without receiving breakfast. The cost was high compared to the value offered.
Facilities
6.0
The hotel facilities lacked proper attention to detail and maintenance, impacting the overall guest experience.
Convenient Location
Poor Cleanliness
John
United Kingdom, March  2024
5.4/10

The hotel feels almost like a massive factory with loads of people checking in and out constantly. The staff seem a bit emotionless, but with over 7000 rooms to handle, I can't blame them. The rooms are tiny, quite dusty, and located near the lift and water dispenser.

Rooms
5.0
The rooms are tiny, quite dusty, and conveniently close to the lift and water dispenser.
Service
6.0
The counter service was efficient and prompt, especially dealing with angry guests who had queued for hours. However, there seemed to be an issue with the cleaning staff, making it feel a bit like a paper slipper.
Location
7.0
The hotel's location is good, offering a really nice view, and it's great being near the indoor theme park, casino, and shopping mall. However, the proximity to the toilet and bathroom without a door can be a bit annoying, and walking long distances in the concourse area can be tiring.
Dining
5.0
The dining situation wasn't the best with too many people blocking the walkways. The breakfast at SkyAvenue wasn't to my liking.
Facilities
5.0
The facilities seemed to have issues, especially around the lobby area and non-smoking zones.
great location
dusty rooms
David
United Kingdom, January  2024
6.8/10

The hotel is in a convenient location near dining options and entertainment, though the atmosphere lacks cleanliness at times. The rooms are small but tidy, although basic amenities like toothbrushes are not provided. The service is hit or miss, with helpful staff but some issues attending to guests efficiently. The dining experience varies, with crowded breakfast areas but appealing wood-fired pizza options. The overall facilities meet basic needs but may lack finer details in maintenance.

Rooms
7.0
The small rooms were clean but lacked expected amenities like a dressing table and chair.
Service
6.0
The service was a mix of helpfulness and inefficiency, with some staff not addressing guest needs promptly.
Location
8.0
The location is fantastic with various dining and entertainment choices nearby, yet it can feel overwhelming due to its size.
Dining
7.0
Dining experiences range from crowded breakfast areas to enjoyable wood-fired pizza options.
Facilities
6.0
Basic facilities are provided, meeting essential needs without extra comforts.
Graham
United Kingdom, December  2023
6.8/10

The hotel offers quite comfortable rooms with a queen-size double bed and a window view of the outside. The rooms are spacious but lack sufficient lighting, although the bathroom and toilet are a bit bigger. The service is a mix of not so friendly and rather new staff. The location is superb and convenient for exploring attractions, especially near casinos and shopping areas. The dining options are ok but a bit on the expensive side. Overall, a value-for-money stay with some room for improvement.

Rooms
7.0
The rooms are quite comfortable and value for money, although they lack sufficient lighting. The bathroom and toilet are spacious.
Service
6.0
The staff are a mix of not so friendly and new members; some are friendly while others lack experience.
Location
8.0
The hotel is superbly located near attractions, shopping areas, and casinos, making it very convenient for guests.
Dining
6.0
The dining options are ok but slightly expensive.
Facilities
7.0
The hotel facilities are sufficient for a comfortable stay.
Great location
Insufficient lighting
Bert
United Kingdom, November  2023
6.6/10

The hotel is conveniently located near Skytropolis and offers easy access to shopping areas. The rooms, although small and facing another building, were exceptionally clean with daily housekeeping. The service at the front self-check-in counter was a bit rude, and ordering breakfast separately might not be convenient. The dining experience at Food Factory without free breakfast was not ideal due to overcrowding, but fresh products were available. Despite the drawbacks, the hotel is very near to attractions like the indoor theme park and Sky Cable Car.

Rooms
7.0
The rooms, although small and uncomfortable, were exceptionally clean with daily housekeeping.
Service
6.0
The service at the front self-check-in counter could be improved, and having to order breakfast separately was not ideal.
Location
8.0
The hotel's location is very near to Skytropolis and convenient to the shopping areas, offering easy access to attractions like the indoor theme park and Sky Cable Car.
Dining
5.0
The dining experience at Food Factory, without free breakfast and overcrowding, was not to our liking, but fresh products were available.
Facilities
7.0
The hotel offers basic facilities, but improvements could enhance the overall guest experience.
Peter
United Kingdom, August  2023
5.2/10

My stay at the hotel had its ups and downs. While the rooms were tiny and lacking facilities, and some dining options closed early, the location was great for accessing nearby attractions like the Chin Swee temple. The service was a mix of handling crowds efficiently and being super nice when attending to guests.

Rooms
5.0
The rooms were tiny and lacked facilities, and some had issues with water leaks and smoke smells.
Service
6.0
The staff was rushing but also quite nice when dealing with guests.
Location
7.0
The location was good and accessible, especially for visiting Chin Swee temple.
Dining
5.0
The breakfast experience was not ideal due to overcrowding and blocking walkways.
Facilities
5.0
T.
United States, August  2023
5.6/10

I stayed at the hotel over the weekend and found it to be in a convenient location with plenty of dining and entertainment options nearby. The rooms were lacking basic toiletries and had some noise disturbances, but the hotel's facilities were well-maintained and enjoyable.

Rooms
5.0
My room on the 6th floor faced an open space but was missing essential toiletries and had noise from neighboring rooms. No trash bin was provided in the restroom to dispose of tissue paper.
Service
5.0
Although I was on a special package, getting supplies was inconvenient, and the staff didn't address our request promptly. Additionally, there were long queues for check-in which created a frustrating experience.
Location
7.0
The hotel is spread across different towers which can be tiring to navigate. However, the location is vibrant with various dining and entertainment options, including casinos and an indoor theme park.
Dining
5.0
I dined at Food Factory in the hotel, but the buffet dishes were cold, and breakfast was not included. Would have appreciated better dining options.
Facilities
7.0
Despite the shortcomings in the room, the hotel's facilities were well-maintained and enjoyable, offering laundry services.
James
United States, July  2023
6.0/10

The hotel rooms were a bit disappointing due to trash, darkness, and small size, but after upgrading, they remained quite small. The check-in service was slow and troublesome, although the staff member named Wan tried his best to assist. The location was the highlight, being near an indoor theme park and various entertainment options. The dining experience was average but far from the room, and breakfast had limited options. Overall, the hotel has its ups and downs.

Rooms
6.0
The rooms were small and needed an upgrade to be decent, still small even after upgrading.
Service
5.0
The check-in service was slow and had some issues, but Wan, a staff member, was helpful.
Location
8.0
The location was strategic, near entertainment areas and easily accessible.
Dining
5.0
The dining location was far from the rooms, and breakfast options were limited.
Facilities
The hotel had basic facilities.
Ann
United Kingdom, June  2023
6.2/10

My stay at the hotel was a mix of positives and negatives. The room lacked proper ventilation and was quite pricey, but being located in the newer tower was a bonus. The service had some issues with the check-in system and nationality registration, yet laundry service was available. The location was convenient, with various eateries and attractions nearby but seemed slightly underwhelming after renovations. The dining experience offered variety but was not exceptional. Overall, the facilities were satisfactory, though with room for improvement.

Rooms
6.0
The room lacked proper ventilation and was overpriced.
Service
5.0
There were issues with the check-in system and nationality registration, but laundry service was available.
Location
7.0
The location was convenient with eateries and attractions nearby, slightly underwhelming post-renovations.
Dining
6.0
The dining experience offered variety but was average.
Facilities
7.0
The facilities were satisfactory.
Adrian
United Kingdom, June  2023
6.8/10

Overall, my stay at the hotel was quite satisfactory with some ups and downs. The rooms provided all the comforts that I need, but cleanliness could be improved. The service was friendly but check-in could be more efficient. The location was very convenient, especially for accessing nearby attractions. The dining options were pricey with limited variety.

Rooms
7.0
The rooms provided all the comforts that I need but could be cleaner.
Service
7.0
The service was friendly but check-in was a bit slow.
Location
9.0
The location was very convenient for accessing nearby attractions.
Dining
5.0
The dining options were pricey with limited variety.
Facilities
6.0
The hotel facilities were average.
Anthony
United Kingdom, May  2023
6.4/10

The hotel offers just enough space for two people in the rooms, and the lighting was adequate. The staff seemed slightly complex but overall satisfactory. Don't expect anything beyond the best room in this hotel. Self-checking in at the kiosk was rushed, and counter check-in incurs a $15 fee, which is unacceptable. Staff was accommodating, yet requesting a bed sheet change appeared to be a challenge. The location seemed promising, with posh malls and trendy eateries nearby, though booking due to high rates was somewhat forceful. Convenient access to the SkyCasino, shopping, and dining district was a plus. Unfortunately, the dining experience was crowded, especially in the mornings without breakfast options. The property offered laundry service. Additional fees may apply for certain services.

Rooms
7.0
The rooms were just spacious enough for two people with adequate lighting.
Service
6.0
The staff was rushing and the self-check-in process was challenging. However, they were accommodating in other requests.
Location
8.0
The location was promising with plenty of posh malls and trendy eateries nearby. Convenient access to the SkyCasino and shopping district.
Dining
5.0
The dining experience was not ideal, crowded without breakfast options.
Facilities
6.0
Limited facilities were available. Additional details or fees may apply for certain amenities.
Thomas
United States, April  2023
5.4/10

The hotel is located at Tower 2, Level 1, which was considerably noisy due to a constant low-pitched drone from machinery nearby. The Deluxe Triple room was very nice, recommended for its cleanliness and proximity to the highland's top. However, the service was unsatisfactory as staff were unfriendly, refusing to address booking issues. The dining experience was average with limited variety. The self-check-in kiosk was convenient but not properly guided. On the positive side, the room was clean and neat, suitable for guests looking for budget-friendly options.

Rooms
7.0
The room was clean and neat.
Service
5.0
The staff were definitely not friendly.
Location
6.0
The location is super near the top of the highland and play area, though the noise from machinery across the building can be tiring.
Dining
5.0
The dining options were limited, not offering much variety.
Facilities
6.0
The hotel has essential facilities suitable for short stays.
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Rooms and Guests2 Guests, 1 Room